1. Introduction

MuvCore Technologies, LLC ("MuvCore," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software-as-a-service platform, website at muvcore.com, and related services (collectively, the "Platform").

By using the Platform, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Platform.

2. Information We Collect

Account Information: When you register or apply for access, we collect your name, email address, phone number, company name, business address, and business type.

Business Information: We collect operational details you provide, such as fleet size, crew count, move volume, revenue range, and current tools used.

Payment Information: Payment processing is handled by Stripe. We do not store credit card numbers or bank account details on our servers. Stripe's use of your data is governed by their privacy policy.

Usage Data: We automatically collect information about how you interact with the Platform, including pages visited, features used, and device information.

Customer Data: Moving companies using our Platform may input customer information (names, addresses, contact details) for booking and job management. This data is processed on behalf of the mover.

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve the Platform
Process your application and set up your account
Communicate with you about your account, updates, and support
Send transactional emails (booking confirmations, payment receipts, reminders)
Analyze usage patterns to improve our services
Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information with:

Stripe — for payment processing and mover payouts
Resend — for transactional email delivery
Vercel — for application hosting
Supabase — for database hosting and authentication
Cloudflare — for security verification (Turnstile CAPTCHA)

These providers process data only as necessary to provide their services and are bound by their own privacy policies.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including encrypted connections (HTTPS/TLS), role-based access controls, and secure authentication. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. If you request deletion of your account, we will remove your personal data within 30 days, except where retention is required by law or for legitimate business purposes (e.g., financial records).

7. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Withdraw consent for communications at any time

To exercise any of these rights, contact us at hello@muvcore.com.

8. Cookies and Tracking

We use essential cookies for authentication and session management. We use Cloudflare Turnstile for bot protection on public forms. We do not use advertising cookies or third-party tracking pixels.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the effective date. Your continued use of the Platform after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy, contact us at:

MuvCore Technologies, LLC
Email: hello@muvcore.com