Effective Date: March 20, 2026
These Terms of Service ("Terms") constitute a legally binding agreement entered into by and between you ("you," "User," or "Mover") and MuvCore Technologies, LLC, a Florida limited liability company ("MuvCore," "we," "us," or "our"). These Terms govern your access to and use of the MuvCore software-as-a-service platform, website, and associated applications (collectively, the "Platform" or "Services").
By registering for an account, executing a Mover Agreement, accessing, or utilizing the Platform, you expressly acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you are strictly prohibited from using the Platform.
MuvCore provides digital management tools for moving companies, including but not limited to online booking, dispatching, GPS tracking, payment processing facilitation, and customer communications.
2.1. White-Label Software Provider. MuvCore acts solely as a white-label software provider to the Mover. MuvCore is not a motor carrier, freight forwarder, or moving broker. We do not provide transportation services and have no direct contractual relationship with, or obligation to, the Mover's end-customers. You are solely responsible for the physical transportation of goods and all interactions with your customers.
2.2. Eligibility. The Platform is restricted to commercial use by legally operating moving companies based in the United States. To use the Platform, you represent and warrant that you:
3.1. Platform Access. Core access to the MuvCore Platform is provided without monthly subscription fees, per-user seat charges, or setup costs.
3.2. Booking Fee. MuvCore assesses a non-refundable Booking Fee on each completed booking processed through the Platform. The default Booking Fee is fifteen dollars ($15.00) per booking. The Booking Fee amount may be adjusted per the terms of your executed Mover Agreement.
3.3. Payment Processing Fee. A non-refundable Payment Processing Fee of 3.5% is applied to all credit and debit card transactions processed through the Platform, including deposits, final payments, and gratuities (tips). This fee covers the cost of secure payment processing infrastructure.
3.4. Fee Disclosure. Both the Booking Fee and Payment Processing Fee are disclosed to the Customer as part of the itemized quote prior to booking confirmation. On invoices and receipts, the combined fees appear as a single line item labeled "Payment Processing (3.5%) & Booking Fee" for card transactions, or "Booking Fee" for cash transactions.
3.5. Cash Transactions. For moves paid in cash, the Booking Fee is collected from the Customer by the Mover and remitted to MuvCore, or deducted from the Mover's future digital payouts, as agreed upon in the Mover Agreement. No Payment Processing Fee applies to cash transactions.
3.6. Third-Party Payment Processor. Payment processing services are provided exclusively by Stripe Connect. By utilizing MuvCore's payment features, you agree to be bound by the Stripe Connected Account Agreement and the Stripe Services Agreement. Funds from completed bookings flow directly to the Mover's connected bank account via Stripe. You are solely responsible for maintaining your Stripe account in good standing and satisfying all Know Your Customer (KYC) identity verification requirements.
3.7. Refunds. Booking Fees and Payment Processing Fees are non-refundable. Refunds of move costs are at the sole discretion of the Mover.
3.8. Notice of Fee Changes. MuvCore reserves the right to modify any fee structures or rates upon providing at least thirty (30) days' written notice to you.
4.1. Account Security. Upon onboarding, an account will be provisioned for your business. You are solely responsible for maintaining the strict confidentiality of your login credentials and for all activities that occur under your account.
4.2. Data Ownership. You retain all right, title, and interest in your proprietary business data, including customer records, booking histories, and pricing configurations. MuvCore expressly agrees not to sell your proprietary business data to third parties. Upon account termination, you may request a structured export of your data within thirty (30) days of the termination date.
As a condition of your use of the Platform, you strictly agree to:
6.1. Mover's Sole Tax Responsibility. You are solely and exclusively responsible for determining, collecting, reporting, and remitting all applicable federal, state, and local taxes — including but not limited to sales tax, use tax, gross receipts tax, and any discretionary surtaxes — arising from the moving services, packing materials, and related charges you provide to your customers. MuvCore does not act as your tax advisor, tax preparer, or tax compliance agent.
6.2. Tax Estimates Are Informational Only. The Platform may display estimated sales tax calculations on quotes, invoices, or booking summaries. These estimates are generated based on tax configuration settings you provide (including your selected tax collection mode, jurisdiction preference, and county location), combined with publicly available tax rate data. All tax amounts displayed on the Platform are estimates only and are provided for informational and convenience purposes. MuvCore makes no representation or warranty as to the accuracy, completeness, or applicability of any tax estimate to your specific business circumstances.
6.3. Obligation to Validate. You are solely responsible for independently validating all tax calculations before issuing invoices, collecting payment, or remitting taxes to any taxing authority. You acknowledge that tax rates, rules, exemptions, and applicability vary by jurisdiction, service type, and transaction structure, and may change without notice from the applicable taxing authority. You should consult with a qualified tax professional to ensure compliance with all applicable tax laws.
6.4. Booking Fee and Processing Fee Tax. The Booking Fee is subject to applicable sales tax as determined by the jurisdiction in which services are performed. Payment Processing Fees are subject to sales tax where the underlying services are taxable. MuvCore will calculate, collect, and remit sales tax on its fees in accordance with applicable law. This tax is separate from any sales tax obligations on your moving services and will be clearly identified on all transaction records.
6.5. Tax Configuration. You are responsible for accurately configuring your tax settings within the Platform, including but not limited to: your tax collection mode, tax jurisdiction basis, and registered county. Incorrect tax configuration may result in inaccurate tax estimates. MuvCore bears no liability for tax underpayment, overpayment, penalties, interest, or audit assessments resulting from your tax configuration choices or your reliance on Platform-generated tax estimates.
6.6. Indemnification for Tax Matters. You agree to indemnify and hold harmless MuvCore from any claims, liabilities, penalties, interest, or costs arising from your failure to properly collect, report, or remit taxes, or from your reliance on tax estimates provided by the Platform.
You shall not:
MuvCore retains all right, title, and interest — including all intellectual property rights — in and to the Platform, software, branding, and underlying technology. These Terms do not convey any ownership rights to you.
If you provide MuvCore with feedback, suggestions, or feature requests ("Feedback"), you grant MuvCore a non-exclusive, worldwide, perpetual, irrevocable, royalty-free license to utilize and commercialize such Feedback without restriction or compensation. MuvCore will not publicly identify your business as the source of the Feedback without your prior written consent.
You agree to defend, indemnify, and hold harmless MuvCore Technologies, LLC, its affiliates, officers, directors, employees, and agents from any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to:
10.1. Disclaimer of Warranties. THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. MUVCORE EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. MUVCORE DOES NOT GUARANTEE THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. MUVCORE IS NOT A TRANSPORTATION PROVIDER OR BROKER AND ASSUMES NO RESPONSIBILITY FOR THE QUALITY OR SAFETY OF THE PHYSICAL MOVING SERVICES YOU PROVIDE.
10.2. Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MUVCORE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, OR USE. MUVCORE'S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU TO MUVCORE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).
Either party may terminate this Agreement at any time by ceasing use of the Platform or providing written notice. MuvCore reserves the right to immediately suspend or terminate your account, without prior notice, if we reasonably determine that you have violated these Terms, compromised the security of the Platform, or engaged in conduct detrimental to MuvCore or its users. Sections 4.2, 6, 8, 9, 10, 12, and 13 shall survive termination.
12.1. Governing Law. These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles.
12.2. Arbitration. Any controversy or claim arising out of or relating to these Terms, or the breach thereof, shall first be subject to a 30-day informal good-faith negotiation period. If unresolved, the dispute shall be settled by binding arbitration administered by the American Arbitration Association (AAA) in Lake County, Florida.
12.3. Class Action and Jury Waiver. YOU AND MUVCORE AGREE THAT ANY PROCEEDINGS TO RESOLVE DISPUTES WILL BE CONDUCTED ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. BOTH PARTIES EXPRESSLY WAIVE ANY RIGHT TO A JURY TRIAL.
Modifications. MuvCore reserves the right to modify these Terms at any time. Material changes will be communicated via email or platform notification. Continued use of the Services after the effective date of an update constitutes acceptance of the revised Terms.
Severability. If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.
Force Majeure. MuvCore shall not be liable for any failure or delay in performance due to causes beyond its reasonable control, including acts of God, natural disasters, internet outages, or governmental actions.
Entire Agreement. These Terms, together with your executed Mover Agreement and our Privacy Policy, constitute the entire agreement between you and MuvCore regarding the Services and supersede all prior agreements and understandings.
For any questions, legal notices, or inquiries regarding these Terms, please contact us at:
Email: hello@muvcore.com
MuvCore Technologies, LLC
Clermont, FL, United States