Effective Date: February 28, 2026
These Terms of Service ("Terms") constitute a legally binding agreement entered into by and between you ("you," "User," or "Mover") and MuvCore Technologies, LLC, a Florida limited liability company ("MuvCore," "we," "us," or "our"). These Terms govern your access to and use of the MuvCore software-as-a-service platform, website, and associated applications (collectively, the "Platform" or "Services").
By registering for an account, executing a Mover Agreement, accessing, or utilizing the Platform, you expressly acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you are strictly prohibited from using the Platform.
MuvCore provides digital management tools for moving companies, including but not limited to online booking, dispatching, GPS tracking, payment processing facilitation, and customer communications.
2.1. White-Label Software Provider. MuvCore acts solely as a white-label software provider to the Mover. MuvCore is not a motor carrier, freight forwarder, or moving broker. We do not provide transportation services and have no direct contractual relationship with, or obligation to, the Mover's end-customers. You are solely responsible for the physical transportation of goods and all interactions with your customers.
2.2. Eligibility. The Platform is restricted to commercial use by legally operating moving companies based in the United States. To use the Platform, you represent and warrant that you:
3.1. Platform Access. Core access to the MuvCore Platform is provided without monthly subscription fees, per-user seat charges, or setup costs.
3.2. Digital Booking Service Fees. MuvCore assesses a booking service fee (inclusive of payment processing costs) at the time of payment. Movers may configure their account to either pass this fee directly to the customer as an added surcharge, or absorb the fee by deducting it from the quoted price. The selected configuration governs the final net remittance to the Mover.
3.3. Cash Payment Fees. For moves paid in cash, MuvCore assesses a platform fee directly to the Mover. The first five (5) cash-paid transactions per calendar month are exempt from this fee. Subsequent cash transactions will incur a fee calculated as a percentage of the total move cost, as expressly defined and agreed upon in your executed Mover Agreement.
3.4. Fee Collection and Offsets. Cash platform fees accrue to your account balance. MuvCore will automatically attempt to offset outstanding balances against payouts generated from digital bookings. If a balance remains uncleared via payout offset for seven (7) calendar days, MuvCore will charge the authorized billing credit card on file.
3.5. Required Billing Method. If you accept cash-paid bookings beyond the monthly exemption limit, you must maintain a valid, authorized billing card on file. Failure to maintain a valid payment method or remit outstanding fees may result in the immediate suspension of your account and booking capabilities. MuvCore does not directly hold or store your billing card data; all financial data is tokenized and securely managed by Stripe.
3.6. Third-Party Payment Processor. Payment processing services are provided exclusively by Stripe Connect. By utilizing MuvCore's payment features, you agree to be bound by the Stripe Connected Account Agreement and the Stripe Services Agreement. You are solely responsible for maintaining your Stripe account in good standing and satisfying all Know Your Customer (KYC) identity verification requirements.
3.7. Notice of Fee Changes. MuvCore reserves the right to modify any fee structures or rates upon providing at least thirty (30) days' written notice to you.
4.1. Account Security. Upon onboarding, an account will be provisioned for your business. You are solely responsible for maintaining the strict confidentiality of your login credentials and for all activities that occur under your account.
4.2. Data Ownership. You retain all right, title, and interest in your proprietary business data, including customer records, booking histories, and pricing configurations. MuvCore expressly agrees not to sell your proprietary business data to third parties. Upon account termination, you may request a structured export of your data within thirty (30) days of the termination date.
As a condition of your use of the Platform, you strictly agree to:
You shall not:
MuvCore retains all right, title, and interest — including all intellectual property rights — in and to the Platform, software, branding, and underlying technology. These Terms do not convey any ownership rights to you.
If you provide MuvCore with feedback, suggestions, or feature requests ("Feedback"), you grant MuvCore a non-exclusive, worldwide, perpetual, irrevocable, royalty-free license to utilize and commercialize such Feedback without restriction or compensation. MuvCore will not publicly identify your business as the source of the Feedback without your prior written consent.
You agree to defend, indemnify, and hold harmless MuvCore Technologies, LLC, its affiliates, officers, directors, employees, and agents from any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to:
9.1. Disclaimer of Warranties. THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. MUVCORE EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. MUVCORE DOES NOT GUARANTEE THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. MUVCORE IS NOT A TRANSPORTATION PROVIDER OR BROKER AND ASSUMES NO RESPONSIBILITY FOR THE QUALITY OR SAFETY OF THE PHYSICAL MOVING SERVICES YOU PROVIDE.
9.2. Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MUVCORE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, OR USE. MUVCORE'S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU TO MUVCORE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).
Either party may terminate this Agreement at any time by ceasing use of the Platform or providing written notice. MuvCore reserves the right to immediately suspend or terminate your account, without prior notice, if we reasonably determine that you have violated these Terms, compromised the security of the Platform, or engaged in conduct detrimental to MuvCore or its users. Sections 4.2, 7, 8, 9, 11, and 12 shall survive termination.
11.1. Governing Law. These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles.
11.2. Arbitration. Any controversy or claim arising out of or relating to these Terms, or the breach thereof, shall first be subject to a 30-day informal good-faith negotiation period. If unresolved, the dispute shall be settled by binding arbitration administered by the American Arbitration Association (AAA) in Lake County, Florida.
11.3. Class Action and Jury Waiver. YOU AND MUVCORE AGREE THAT ANY PROCEEDINGS TO RESOLVE DISPUTES WILL BE CONDUCTED ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. BOTH PARTIES EXPRESSLY WAIVE ANY RIGHT TO A JURY TRIAL.
Modifications. MuvCore reserves the right to modify these Terms at any time. Material changes will be communicated via email or platform notification. Continued use of the Services after the effective date of an update constitutes acceptance of the revised Terms.
Severability. If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.
Force Majeure. MuvCore shall not be liable for any failure or delay in performance due to causes beyond its reasonable control, including acts of God, natural disasters, internet outages, or governmental actions.
Entire Agreement. These Terms, together with your executed Mover Agreement and our Privacy Policy, constitute the entire agreement between you and MuvCore regarding the Services and supersede all prior agreements and understandings.
For any questions, legal notices, or inquiries regarding these Terms, please contact us at:
Email: hello@muvcore.com
MuvCore Technologies, LLC
Clermont, FL, United States